Fifth Third - Entitlements

This workflow was an in-progress project while I was at Fifth Third and was still in progress when I left. We wanted to redesign the entitlements system in Fifth Third Direct to be a little less confusion. I began this project with a series of sketches that included some flow charts and diagrams just to help me wrap my brain around the various permutations available in the entitlements system.

After sketching out some ideas, I moved into Illustrator to create some higher fidelity mockups. These are just a few of the many screens involved and many of these steps were unfinished when my time at Fifth Third ended.